Outside My Comfort Zone

I work at Shoprite supermarket. I was hired as a cashier and have been working there for about a year now. Recently, they asked me to move to customer service. At first, I had to think about it a few times because I thought that I would not be able to do it at all. I eventually said yes because I thought it would be a good experience for me. Friday was my first day at the desk. I was pretty nervous but excited at the same time. From the first few minutes, it was already so much for me to handle. There were so many new things I had to learn and know about.

Eventually, the phone rang and I’m the one that has to answer the phone calls, obviously but I completely forgot about that. I was never a fan of talking on the phone. It always stressed me out just thinking about having to call someone, now I was going to have to answer countless phone calls and deal with people all the time. This definitely pushed me out of my comfort zone. I had a weird feeling every time I had to deal with a complaint via phone call. Now it’s easier because I pushed myself to do it, because it was my job.

Also, another part of this job is paging other departments on the speaker throughout the whole store. At first I told the people I worked with that I would not do it. I honestly have never been so nervous. I kept pausing and asking stupid questions just to waste more time. The first time I paged over the loud speaker really broke me out of my comfort zone. It was awful, but now I’m completely used to it and don’t dread calling a department or answering the phone to a customer complaint.